Key Responsibilities of the Receptionist:
· Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
· Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
· Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
· Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
· Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
· Builds and maintains effective working relationships whilst promoting the company culture and values.
· Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Receptionist:
· Experience in front office beneficial but not essential
· Hands-on approach with a can-do work style
· Commitment to delivering exceptional guest service with a passion for the hospitality industry
· Ability to find creative solutions taking ownership for duties and tasks assigned
· Personal integrity, with the ability to work in an environment that demands excellence
· Experience of working with IT systems on various platforms
· Strong communication skills
