We are seeking a highly motivated and dynamic Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping customers. You will be responsible for assisting customers with their inquiries, providing product information, handling complaints, and resolving customer issues in a timely and efficient manner. In this role, you will serve as the frontline of Brecks Group, ensuring that our customers receive the best possible service.<\/p>\n
Key Responsibilities:<\/strong><\/p>\n – Respond to customer inquiries via phone, email, and chat in a timely and professional manner<\/p>\n – Provide accurate and detailed information about our products and services to customers<\/p>\n – Assist customers with placing orders, tracking shipments, and resolving any issues or complaints<\/p>\n – Collaborate with other departments to resolve complex customer issues and provide solutions<\/p>\n – Maintain a positive, empathetic, and professional attitude towards customers at all times<\/p>\n – Identify and escalate priority issues to the appropriate team or manager<\/p>\n – Continuously strive to improve and maintain customer satisfaction levels<\/p>\n – Document all customer interactions and keep accurate records of customer accounts<\/p>\n – Keep up-to-date with product knowledge and company policies to provide accurate information to customers<\/p>\n Qualifications:<\/strong><\/p>\n – High school diploma\/GED required; college degree preferred<\/p>\n – Minimum of 1-2 years of experience in customer service or related field<\/p>\n – Excellent communication skills (verbal and written) with the ability to actively listen and empathize with customers<\/p>\n – Detail-oriented with strong problem-solving and analytical skills<\/p>\n – Ability to multitask, prioritize, and manage time effectively in a fast-paced environment<\/p>\n – Proficient in using Microsoft Office and CRM software<\/p>\n – Positive attitude and strong work ethic<\/p>\n – Ability to work flexible schedules, including weekends and holidays<\/p>\n – Fluency in a second language is a plus<\/p>\n Benefits:<\/strong><\/p>\n – Competitive salary package<\/p>\n – Comprehensive health benefits including medical, dental, and vision<\/p>\n – Paid time off and holidays<\/p>\n – 401(k) retirement plan with company match<\/p>\n – Employee discounts on products<\/p>\n – Training and professional development opportunities<\/p>\n Join Brecks Group and be a part of a growing company that values its employees and customers. Apply now to join our team as a Customer Service Representative!<\/p>\n","protected":false},"author":9,"featured_media":18845,"template":"","meta":{"_promoted":"","_job_location":"Sydney","_application":"hr@brecksgroup.com","_company_name":"Brecks Group","_company_website":"https:\/\/brecksgroup.com\/","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[134],"job-types":[2],"job_listing_salary":[152],"job_listing_career_level":[77],"job_listing_experience":[49],"job_listing_gender":[132],"job_listing_industry":[104],"job_listing_qualification":[61,71],"class_list":{"0":"post-669576","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"job_listing_category-administration","7":"job_listing_type-full-time","8":"job_listing_salary-2000-3000","9":"job_listing_career_level-executive","10":"job_listing_experience-2-3-years","11":"job_listing_gender-any","12":"job_listing_industry-retail-trade","13":"job_listing_qualification-associate-degree","14":"job_listing_qualification-diploma","16":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/job-listings\/669576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/users\/9"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/media\/18845"}],"wp:attachment":[{"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/media?parent=669576"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/job-categories?post=669576"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/job-types?post=669576"},{"taxonomy":"job_listing_salary","embeddable":true,"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/job_listing_salary?post=669576"},{"taxonomy":"job_listing_career_level","embeddable":true,"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/job_listing_career_level?post=669576"},{"taxonomy":"job_listing_experience","embeddable":true,"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/job_listing_experience?post=669576"},{"taxonomy":"job_listing_gender","embeddable":true,"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/job_listing_gender?post=669576"},{"taxonomy":"job_listing_industry","embeddable":true,"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/job_listing_industry?post=669576"},{"taxonomy":"job_listing_qualification","embeddable":true,"href":"https:\/\/www.brecksgroup.com\/careers\/wp-json\/wp\/v2\/job_listing_qualification?post=669576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}